KNOW
Knowledge Bases & Internal Assistants
Intro
Every business runs on knowledge that lives in people’s heads, old emails and documents nobody can find. A knowledge base gathers it in one place, and an AI assistant lets staff or customers ask questions in plain language and get accurate answers drawn only from your own material, with the source shown.
Who it’s for
Businesses with detailed products, policies or procedures, teams that keep asking the same people the same questions, and businesses that depend heavily on one or two long-serving staff.
What’s included
What you get
A structured knowledge base, an assistant your team can use from day one, and a simple process for keeping it up to date.
What's included
- Company knowledge base builds — Your SOPs, policies, product and pricing information organised in one place.
- AI that answers from your own documents — Retrieval-augmented generation (RAG) systems that find the relevant passages in your material and cite their sources, rather than guessing.
- Staff assistants — Day-to-day questions answered instantly, without interrupting a colleague.
- Customer help centres and FAQ assistants — Self-service answers for customers, drawn from approved content.
- Onboarding and training assistants — New staff brought up to speed faster.
- Knowledge capture — What your key people know recorded before it leaves with them.
- Content upkeep — A routine for keeping the material, and therefore the answers, current.
Your customer and company data is handled in line with POPIA. We agree in writing what data is used, where it is stored and who can access it before any work begins.
How we work
- Understand — A conversation about your business and the problem you want solved.
- Propose — A fixed quote per job, with a clear scope and what you will receive.
- Build — The work is built and tested with you, with a person reviewing anything the AI produces before it reaches your customers.
- Hand over and support — You get training and documentation, with optional ongoing support.
Work is priced per job, with a fixed quote before anything starts.