SUPPORT
Training & Ongoing Support
Intro
New tools only pay off when people use them and when they keep working. Training gets your team confident and productive with AI in their real daily work. Ongoing support keeps everything that has been built hosted, monitored and improving, so a small problem never becomes a business interruption.
Who it’s for
Every client after a build, and businesses that want their staff using AI well and safely even if nothing custom has been built.
What’s included
What you get
A trained team, written playbooks, and a named person to call when something needs attention.
What's included
- Practical AI training — Hands-on sessions for owners and staff, using your own work as the examples.
- Prompt libraries and playbooks — Ready-made, role-specific instructions your team can use immediately.
- Hosting, monitoring and maintenance — Your systems kept online, watched and up to date.
- Support and improvement retainers — A set amount of help each month for fixes, changes and improvements.
- Advisory retainer — An AI practitioner on call for questions and decisions.
- Periodic re-audits — A regular check as the tools and your business change.
Your customer and company data is handled in line with POPIA. We agree in writing what data is used, where it is stored and who can access it before any work begins.
How we work
- Understand — A conversation about your business and the problem you want solved.
- Propose — A fixed quote per job, with a clear scope and what you will receive.
- Build — The work is built and tested with you, with a person reviewing anything the AI produces before it reaches your customers.
- Hand over and support — You get training and documentation, with optional ongoing support.
Work is priced per job, with a fixed quote before anything starts.