DIAGNOSE
Business Diagnostic & Operational Review
Note — what this service is
This is an operational review, not an audit in the regulated sense. Cosmos Logica (Pty) Ltd is not a registered auditor and is not registered with the Independent Regulatory Board for Auditors. We do not perform statutory or financial audits and we do not express an audit opinion on financial statements or on any other information.
Intro
Most businesses grow faster than their processes do. Tasks get duplicated, software overlaps, and work waits on one person who knows how everything fits together. The review some people call a business audit looks at the whole company, function by function, and tells you plainly where time and money are being lost and what to fix first. It follows the standard operational-review sequence: discovery, a map of how things work today, analysis, prioritised recommendations and a roadmap. AI does the heavy analysis of documents and data, which keeps the review fast and affordable. This review is technology-neutral. The recommendations are about your business, not about selling you AI.
Who it’s for
Owner-run and growing businesses that feel busy but not efficient, businesses preparing to scale, hire or sell, and new managers who need an objective picture of what they have taken on.
What’s included
What you get
A written findings report, a prioritised recommendations list, an implementation roadmap, and a walkthrough session to discuss them.
What's included
- Discovery — Staff interviews, a review of your documents and systems, and analysis of the data you already hold.
- Organisational mapping — Your structure, roles and responsibilities, including who really does what.
- Function-by-function review — Operations, sales, finance, HR and customer service, each assessed on its own.
- Systems and software inventory — Every tool you pay for, with overlaps, unused licences and gaps identified.
- Inefficiency and duplication analysis — Rework, waiting, unnecessary handovers and duplicated effort, using the Lean wastes as the framework.
- Cost and time analysis — What each function costs in money and hours, benchmarked against industry norms where data exists.
- Risk review — Key-person dependency, single points of failure and POPIA exposure.
- Findings report — Recommendations ranked by impact against effort, each with an estimated saving.
- Implementation roadmap — Quick wins first, larger projects sequenced after, with an optional follow-up review after 90 days.
Your customer and company data is handled in line with POPIA. We agree in writing what data is used, where it is stored and who can access it before any work begins.
How we work
- Understand — A conversation about your business and the problem you want solved.
- Propose — A fixed quote per job, with a clear scope and what you will receive.
- Build — The work is built and tested with you, with a person reviewing anything the AI produces before it reaches your customers.
- Hand over and support — You get training and documentation, with optional ongoing support.
Work is priced per job, with a fixed quote before anything starts.