RESPOND
Customer Communication
Intro
A missed call or an unanswered message is usually a lost customer. AI assistants answer every enquiry straight away, handle the routine questions, take bookings and orders, and hand over to your staff when a person is needed. Your team spends its time on the conversations that matter.
Who it’s for
Businesses whose phones ring unanswered, whose inboxes are overloaded, or whose customers expect replies after hours: practices, workshops, property and managing agents, attorneys, logistics firms and retailers. The AI phone receptionist is running as a scoped pilot for now, and medical practices and attorneys are not part of that pilot yet: where callers share health information or anything legally privileged, we start with the written channels and design the protections with you before an assistant answers a call.
What’s included
What you get
Assistants set up on your own numbers and channels, a handover process your staff are trained on, and a log of every conversation.
Notes
The phone receptionist launches as a scoped pilot. Medical practices, law firms and any business whose callers routinely share health information or legally privileged material sit outside that pilot for now; we agree the extra protections and the consent wording with you in writing before an assistant takes those calls. Everything else on this page is available today.
What's included
- AI phone receptionist — Calls answered, routed and logged, with messages taken and appointments booked. Available as a scoped pilot, which does not yet cover medical practices or law firms.
- WhatsApp and website enquiry assistants — Instant answers to common questions, with handover to staff.
- WhatsApp and web order-taking — Customers place orders in a chat or on your site, and the order goes straight into your system.
- Inbox triage — Incoming email sorted, replies drafted and urgent items flagged.
- Bookings and reminders — Appointment booking, confirmations and no-show reminders.
- Status updates — Automatic order, job, parcel and matter progress messages.
- After-hours and overflow cover — Enquiries handled when your team is busy or closed.
Your customer and company data is handled in line with POPIA. We agree in writing what data is used, where it is stored and who can access it before any work begins.
How we work
- Understand — A conversation about your business and the problem you want solved.
- Propose — A fixed quote per job, with a clear scope and what you will receive.
- Build — The work is built and tested with you, with a person reviewing anything the AI produces before it reaches your customers.
- Hand over and support — You get training and documentation, with optional ongoing support.
Work is priced per job, with a fixed quote before anything starts.